FAQs
When should I go to the Ombuds' Office?
When you feel you have been treated unfairly
When you have a situation requiring negotiation or help in facilitating communication
When you are unsure which policies, procedures, or regulations apply in your situation
When you feel a policy, procedure, or regulation has been applied unfairly or erroneously
When you have a complaint about an office, a service, or a decision at Baylor
When you want to discuss a sensitive question or issue
When you are unsure of where to go or what options exist to solve a problem
How can the Ombuds' Office help me?
By carefully listening and helping to analyze the situation
By researching and explaining relevant University policies, procedures, and problem-solving channels
By helping you to identify and evaluate options
By mediating disputes
By initiating non-adversarial, problem-solving discussions with other involved parties (only with your permission)
By making referrals to other campus and community resources
By striving to help students receive fair and equitable treatment within the University system
Are there disputes the Ombuds' Office does not address?
The Ombuds' Office does not address disputes between members of the campus community and private individuals, companies, or organizations not affiliated with Baylor University. Additionally, the Ombuds' Office does not handle formal grievances or legal issues of any kind. (You may use the Ombuds' Office either before or after using a formal grievance procedure.)
